FAQ

  • Shipping and Lead Times

    Please check individual listings for specific shipping and lead times as these vary per piece. If you need something for a certain date please contact me to see if this would be possible: lizzie@lizzielesterjewellery.com

    All orders will be set with tracking information.

  • Packaging

    All Lizzie Lester Jewellery pieces will be delivered in a Lizzie Lester Jewellery branded jewellery box. Where possible, I try to reuse packaging and make the packaging recyclable to reduce waste, and will continue to try and explore more options to make it as sustainable as possible.

  • Customs and Import Taxes

    Buyers are responsible for any customs and import taxes that may apply. Lizzie Lester Jewellery is not responsible for delays due to customs.

  • Custom and Bespoke Orders

    If you are interested in a custom order please contact me through my bespoke orders page or email me at lizzie@lizzielesterjewellery.com

  • Interested in becoming a Stockist?

    If you are interested in stocking Lizzie Lester Jewellery, I would be delighted to hear from you. Please email me at lizzie@lizzielesterjewellery.com

  • Jewellery Care

    Many Lizzie Lester Jewellery pieces are small with fine details which means they can be delicate. I would recommend not wearing the jewellery to bed, whilst taking a bath or shower, or places such as the gym or swimming pool to keep your piece looking as beautiful as possible!

  • Returns

    There is a 24hr cancelation period on items, after this the item will be in production.

    If you are not happy with your piece of Lizzie Lester Jewellery, we can accept returns for exchange within 28 days, if the piece is unworn and with the original packaging. A proof of purchase will be required.

    Custom orders and solid gold jewellery are non-returnable. For any other after sales queries please contact me and I will be happy to work with you for a solution.

    If you would like to arrange to return an item for exchange , please contact me within 28 days of receiving the item.

    The buyer is responsible for return shipping organisation and costs.